Account Executive (Expansion)

The startup is an AI-powered conversational commerce platform built for India’s D2C brands. We help brands turn conversations into revenue across the full customer journey, from discovery and cart recovery to post-purchase engagement and retention. We work with hundreds of D2C brands across the Indian e-commerce ecosystem and have built deep partnerships with leading enablers like GoKwik. We are in a high-growth phase, evolving from a chatbot product into the conversational engagement layer for Indian commerce.

About the Role

Seeking an Account Manager to drive revenue growth from its existing customer base. This is a revenue-focused role, not a relationship management position, with a clear emphasis on expanding new revenue from existing accounts through cross-selling new lines of business, upselling on volume and adoption, managing contract renegotiations at renewal, and closing referral-sourced deals. The role involves close collaboration with customer success managers, product, and account executives to maximize expansion opportunities and shape the product roadmap.

Key Responsibilities

• Cross-sell new lines of business into existing accounts including Instagram, voice, email, and app.
• Upsell on volume and adoption to drive deeper product usage and higher contract values at renewal.
• Run demos for every new line of business launched, tailored to each brand’s context.
• Close commercials end-to-end on standard deals, escalating large or complex ones to an AE.
• Own referral pipeline from existing customers and work warm leads sourced by CSMs.
• Mine account data such as usage, attribution, and contract timing to identify expansion opportunities proactively.
• Loop Product in when a deal requires features not yet available, helping shape the roadmap from the field.

Qualifications

• 2 to 4 years in a closing role such as Account Management, Inside Sales, or AE, with proven warm-deal closing.
• Ability to run a product demo live, off-script, and tie features to a brand’s specific problem.
• Revenue-first mindset with strong relationship instincts, focused on growing the number.
• Comfort with data, including pulling usage and attribution numbers to build a case before calls.
• Commercial fluency, including scoping deals, handling pricing pushback, and navigating renewals.
• Bonus: experience selling to D2C brands, the Shopify ecosystem, or martech and conversational AI.