Customer Success Manager

AI Commerce Startup

Customer Success Manager

AI Commerce Startup

Full-timeWFO

Bengaluru/ Gurugram

3-5 Years

10-13 LPA

Bengaluru/ Gurugram

3-5 Years

10-13 LPA

About the Company

The startup is an AI-powered conversational commerce platform built for India’s D2C brands. We help brands turn conversations into revenue across the full customer journey, from discovery and cart recovery to post-purchase engagement and retention. We work with hundreds of D2C brands across the Indian e-commerce ecosystem and have built deep partnerships with leading enablers like GoKwik. We are in a high-growth phase, evolving from a chatbot product into the conversational engagement layer for Indian commerce.

About the Role

Ideal for a customer-centric professional with a knack for solving problems and driving product adoption. We are looking for a Customer Success Manager to join a dynamic SaaS startup. As a Customer Success Manager, you will play a critical role in ensuring our customers achieve their desired outcomes while maximizing the value they receive from our product. This role offers the opportunity to shape our customer success strategy and grow with our company.

Key Responsibilities

Customer Onboarding & Resolution
Customer Engagement and Relationship Building
Education and Advocacy
Content Co-Creation
Tracking Customer Metrics

Qualifications

3–5 years of experience in Customer Success, Account Management, or Client-Facing roles
Experience driving product adoption and retention using data
1+ Years of Experience working with product, engineering, sales, and marketing teams

Required Skills

Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.Customer Relationship Management: Expertise in managing customer relationships and driving customer satisfaction.Problem Solving: Strong problem-solving skills with the ability to quickly understand and address customer issues.Project Management: Strong project management skills to coordinate customer initiatives and ensure timely delivery.Analytical Skills: Ability to track and interpret key metrics and make data-driven decisions.

Benefits & Perks

Work directly with founders internally and externally.
Supportive work culture with a focus on innovation and teamwork.
Access to the latest tools and technology.

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