Account Executive (SMB, Mid Market)

The startup is an AI-powered conversational commerce platform built for India’s D2C brands. We help brands turn conversations into revenue across the full customer journey, from discovery and cart recovery to post-purchase engagement and retention. We work with hundreds of D2C brands across the Indian e-commerce ecosystem and have built deep partnerships with leading enablers like GoKwik. We are in a high-growth phase, evolving from a chatbot product into the conversational engagement layer for Indian commerce.

About the Role

We’re hiring a driven, sharp, high-ownership Account executive who can turn cold curiosity into clear urgency, and conversations into live trials. We run 100+ high-quality demos every month for fast-growing D2C and Shopify brands. In our funnel, the demo is the most critical moment. This role exists to ensure that every demo: ● Creates conviction ● Generates urgency ● Carries momentum through to trial activation This is not a pricing-heavy closer role. It is a craft-driven sales role focused on storytelling, need generation, and follow-through.

Key Responsibilities

• Run high-impact product demos for qualified leads
• Lead structured discovery to deeply understand the brand, category, and context
• Reframe the prospect’s problem and present a clear “better future” with the product
• Drive urgency and clarity around why the product should go live now
• Act as the single account owner from demo → free-trial activation
• Follow up relentlessly and intelligently until the trial is live
• Set success criteria and next steps before the trial starts
• Conduct successful trial activation calls
• Hand off only high-intent, activated accounts to billing team
• SDRs hand off qualified demos to you
• You own the account narrative and trial activation
• Account manager executes the trial
• Sales Head handles pricing and commercial closure when required
• You report to the Sales Head

Qualifications

• 2 - 4 years experience in B2B SaaS sales, pre-sales, or AE roles